If you’re selling electricity or gas in Australia, the National Energy Retail Law requires that you must either be an authorised retailer or hold a valid exemption.

Once upon a time this meant simply posting your tenants a monthly tax invoice from your accounting system, they then popped into your office and paid.



Simple. Nowadays it’s a little bit different.

It has become increasingly complex and with the recent Power of Choice legislation, a lot has changed again.



Advanced meters  

Advanced meters mean you will be getting a constant stream of interval data. This needs to be bundled up based on the time of year, week, day and even allow for public holidays to establish the correct tariff.

There may be both import and export (solar) meter present and one or more gate meters with common area’s to measure.

Advanced meters  

You may model and pass through the network tariff from the gate meter. However unless this is unbundled, it is impossible for the customer to tell how much relates to the embedded network, how much to the distribution network, and how much is for the electricity they are using.

It is increasingly important for customers to see if they are to make an informed decision about changing retailers.

Resident demand tariffs  

Residential demand tariffs are now available in Australia and to embedded networks. Demand is derived from the kWh used and the exact calculation will vary by distributor.

Concession cards  

Concession cards are widespread in Australia and each state has their own rules and provisions for dealing with them. As an Embedded Network Operator, you'll need to calculate the concession amount and either show it or apply it to each electricity invoice.


Depending in which state you are based, owners of apartments can be responsible for paying cold water charges instead of tenants. Also, remember these don’t attract GST!



In addition to all the standard information you’d expect on an electricity invoice, the Australia Energy Regulator (AER) has a strict set of rules around what needs to be displayed on an electricity invoice. This includes things like:

The applicable concession or rebate schemes and any amounts deducted or credited;

Electricity consumption benchmarks need to be done comparing the customer to others in the embedded network;

including greenhouse gas savings, and cumulative saving totals.

All authorised retailers need to conform to hardship rules and have the ability to offer customer payment plans whereby they can pay in instalments over a period of time.



Utilmate is specifically designed for embedded network operators that need a hassle-free, proven meter data management, billing and customer management service.


Try our 60-day trial for free
with access to the full version
to try every feature.
No commitments.

Try Utilmate for free