If you’re providing a billing service as part of your business offering, let Utilmate ensure it is done to the highest quality and as efficiently as possible.

You can now offer your customers

  • Advanced meter billing from a constant stream of interval data. Pricing can be bundled up based on the time of year, week, day and even allow for public holidays to establish the correct tariff. There may be both import and export (solar) meter present and one or more gate meters with common area’s to measure.
  • Unbundled billing to allow customer to tell how much relates to the embedded network, how much to the distribution network and how much is for the electricity they are using. It is increasingly important for customers to see if they are to make an informed decision about changing retailers.
  • Residential demand tariffs are now available in Australia. Demand is derived from the kWh used and the exact calculation will vary by distributor.
  • Concession cards are widespread in Australia and each state has their own rules and provisions for dealing with them. As billing agent, you will need to calculate the concession amount and either show it or apply it to each electricity invoice.
  • Depending in which state you are based, owners of apartments can be responsible for paying cold water charges instead of tenants. Also, remember these don’t attract GST!

    In addition to all the standard information you’d expect on an electricity invoice, the Australia Energy Regulator (AER) has a strict set of rules around what needs to be displayed on an electricity invoice. This includes things like:

  • The applicable concession or rebate schemes and any amounts deducted or credited;
  • Electricity consumption benchmarks need to be done comparing the customer to others in the embedded network;
  • including greenhouse gas savings, and cumulative saving totals.


    Utilmate is specifically designed for billing agents that need a hassle-free, proven meter data management, billing and customer management service.


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