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Any meter data

Utilmate handles all meter categories and data types across every market segment. It expertly combines this data with complex tariff structures to deliver accurate, transparent billing you can rely on.

Water

Depending on the state, apartment owners—not tenants—may be responsible for cold water charges. Also, note that these charges are GST-free.

Resident billing

Recover more utility costs with a flexible, accurate solution offering multiple collection options. Utilmate supports convergent billing, individualised invoices, and flat-rate billing to suit your needs.

Unmetered

Seamless Billing for Bundled Services. Combine metered and non-metered products on a single, easy-to-understand bill, or separate them as required.

Concession cards

Concession cards are common in Australia, with each state having its own rules. As an Embedded Network Operator, you must calculate the concession amount and either display or apply it to each electricity invoice.

Expense management

Enhance the speed and accuracy of your billing and invoicing while reducing costs. Automated online payment processing accelerates invoicing, and detailed data capture with validation ensures reporting accuracy every time.

Demand tariffs

Residential demand tariffs are now available in Australia and to embedded networks. Demand is derived from the kWh used and the exact calculation will vary by distributor.

Flexible tariff management

Launch new tariffs quickly and easily with Utilmate. Whether it’s demand charges, load-based pricing, spot pass-through, time-of-use (TOU), or custom sub-tariffs, you can set it up yourself—no developer required.

In addition to the standard details, electricity invoices must comply with the Australian Energy Regulator’s (AER) strict requirements under the Better Bills Guideline, which sets out exactly what information must be displayed to ensure clarity, transparency, and compliance.

This includes, but is not limited to:

The customer’s National Metering Identifier (NMI)
Usage details (kWh) and tariff breakdown
Supply address and billing period
Retailer and distributor contact details
Complaint and dispute resolution information
Concessions or rebates applied
Payment options and due dates
Comparisons to average usage
AER reference to the Better Bills Guideline

Ensuring your invoices meet these requirements is essential for compliance and customer transparency.

Utilmate is specifically designed for embedded network operators that need a hassle-free, proven meter data management, billing and customer management service.

Anytime, Anywhere

Anytime, anywhere

Utilmate’s cloud solution keeps you connected anytime, anywhere—at the office, home, or on the go.

Customer portal

Customers manage their accounts, pay bills, set up direct debits, move in/out, and view usage.

Property manager portal

Designed for property managers, our portal gives you visibility and control over every site you manage. From billing to resident updates, it’s all at your fingertips.

Credit and collections

Automated collections paths, varying for different customer groups and all activities.

Automation and exception management

All key invoicing and collection processes are fully automated. The dashboards enable you to quickly view exceptions.

Accounts receivable

Invoicing, receipting and adjustments updating customers in real time. No delays.

Invoices and statements

Your most important piece of correspondence with your customer. Get your invoice looking the way you want it. Add your own logo, branding, payment terms and more.

Dynamic searching

User friendly dynamic searching allows customers, contact, sites and meters to be found quickly and easily.

Maintenance

A range of maintenance function for you to control system set-up and outputs.

Reporting

An extensive range of useful and insightful reports produced daily, weekly and monthly.

Mobile meter reader

Equipt your meter readers/field agents with the ability to enter meter readings and record notes using a smartphone or tablet device to transmit to your office.

Customer support

Our support team are available via email, online chat and ticketing system. Video tutorials and our extensive knowledge makes Utilmate even easier to use!

Seamless integrations

Utilmate effortlessly integrates with our chosen partners and integrations to help automate your billing and collection processes.

User friendly CRM

All customer, contact, accounts receivable, credit control, site, meter and usages information in one place.

Level 8, 139 Quay Street, Auckland 1010, New Zealand

NZ: 0800 947 901 Aus: 1800 952 579 US: 877 978 1677 enquiries@utilmate.com

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Utility Billing for AER Authorised and Exempt Retailers

Selling electricity or gas in Australia? You’re required to comply with the National Energy Retail Law — meaning you must be an authorised retailer or hold a valid exemption.