PRO

Accelerate growth with robust automation efficiencies and payment options.

Ideal for small-medium businesses that need to manage complex product & pricing offers, billing & invoicing, with automated provisioning and external integrations.

try utilmate for free

PRO

Scaling your business? Grow without being hampered.

  • No expensive hardware or software
  • Quick and friendly support
  • Billed monthly

 

Included in the pro plan:

Products
Electricity & solar
Gas
Cold, hot & waste water
Telco & data

Limits
Maximum users: 20
Maximum accounts: 10,000

Customer migration
Assistance with migrating up to your first 1,000 customers

Basic invoicing
Invoice branding
Multiple services on a single invoice

Reporting
Financial reports
Billing reports
Audit reports
Customer reports

Interfaces
Import meter reads
Import customers
Import meters
Import receipts

Partner add-ons*
Accounting systems: Xero
Payment gateways: Ezidebit, Stripe, Stratapay
Mail & Post gateways: Bing Mail

Communications
Welcome notices
Reminder emails, SMS** and notices
Payment plan confirmation notice

Customer portal
24/7/365 access
View and pay invoices
Set up direct debits
Move-in / move-out
Update contact details
Review and compare usage

Support
Access to the knowledge base

Video tutorials

Phone support

Request a call-back

Support tickets: x10 per month

Implementation & Support
Onboarding services
Migration support
Technical support: email, phone, chat
Scheduled customer success meetings: 10-day, 30-day and 60-day

try utilmate for free VIEW OUR PLANS

 

 

QUESTIONS?

Ask us about plans, pricing, implementation or anything else. Our sales team are ready to help. Or check out the nuts and bolts of your free trial and subscription in our frequently asked questions.

60-DAY FREE TRIAL

  • How does the free trial work?
    Your free trial will last 60 days. There's dummy data for you to play around with or you can upload your own data. We've designed the trial so that if you choose to subscribe to Utilmate, you haven't wasted any time and can start billing straight away.

    You'll have access to our Getting Started quick start video tutorials, which will teach you everything you need to know about using Utilmate. It covers off the basics such as setting up your company profile, adding price plans, importing your customers/sites and invoicing.
  • What features does the trial include?
    The 60-day free trial includes all Utilmate features. When you're ready to activate your account, you'll have the option to select which plan you want to use.
  • Do I need a credit card to sign up?
    Nope! You’ll only be asked for a credit or debit card if you choose to purchase a monthly subscription. You don’t need to enter any payment information to start your free 60-day trial.
  • What happens at the end of my trial?

SUBSCRIPTION

  • What payment methods do you accept?
    We accept on-line payments through Visa, Mastercard and American Express. Utilmate uses a very safe and popular payment gateway called Stripe to manage subscriptions behind the scenes. If you don't have a credit card, please contact our sales team.
  • Can I upgrade or downgrade a subscription?
  • When am I billed for the subscription?
  • When do we pay the set-up fee?
  • Why did you introduce new plans with different pricing?

CANCELLATION

  • Can I cancel my subscription?
    You can cancel your subscription at any time, for any reason — no questions asked. Depending on your contract, there is a notice period.


Can't find the answer you're looking for? Feel free to contact us for more information - we're here to help.