AER Authorised and Exempt Retailers




If you’re selling electricity or gas in Australia, the National Energy Retail Law requires that you must either be an authorised retailer or hold a valid exemption.


Once upon a time this meant simply posting your tenants a monthly tax invoice from your accounting system, they then popped into your office and paid.
Nowadays it’s a little bit different. It has become increasingly complex and with the recent Power of Choice legislation, a lot has changed again.



Advanced meters

Advanced meters mean you'll be getting a constant stream of interval data. This needs to be bundled up based on the time of year, week, day and even allow for public holidays to establish the correct tariff. There may be both import and export (solar) meter present, and one or more gate meters with common area’s to measure.


Advanced meters

You may model and pass through the network tariff from the gate meter. However unless this is unbundled, it's impossible for the customer to tell how much relates to the embedded network, how much to the distribution network, and how much is for the electricity they are using. It is increasingly important for customers to see this so they can make an informed decision when changing retailers.

Resident demand tariffs

Residential demand tariffs are now available in Australia and to embedded networks. Demand is derived from the kWh used and the exact calculation will vary by distributor.


Concession cards

Concession cards are widespread in Australia and each state has its own rules and provisions. As an Embedded Network Operator, you'll need to calculate the concession amount and either show it or apply it to each electricity invoice.



Depending on which state you are based, owners of apartments can be responsible for paying cold water charges instead of tenants. Also, remember these don’t attract GST!


In addition to all the standard information you’d expect on an electricity invoice, the Australia Energy Regulator (AER) has a strict set of rules around what needs to be displayed on an electricity invoice. This includes things such as:

  • The applicable concession or rebate schemes and any amounts deducted or credited;
  • Electricity consumption benchmarks need to be done comparing the customer to others in the embedded network;
  • Include greenhouse gas savings, and cumulative saving totals.
  • All authorised retailers need to conform to hardship rules and have the ability to offer customers payment plans whereby they can pay in instalments over a period of time.


Utilmate is specifically designed for AER authorised and exempt retailers that need a hassle-free, proven meter data management, billing and customer management service.


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Anytime, Anywhere

Utilmate is available where, when and how you want it. You’ll no longer be tied to the desk. Our software is cloud based so you're always connected.

Automation and Exception Management

All key invoicing and collection processes are fully automated. The dashboards enable you to quickly view exceptions.

Dynamic Searching

User friendly dynamic searching allows customers, contact, sites and meters to be found quickly and easily.

Mobile Meter Reader

Equipt your meter readers/field agents with the ability to enter meter readings and record notes using a smartphone or tablet device to transmit to your office.

User Friendly CRM

All customer, contact, accounts receivable, credit control, site, meter and usages information in one place.

Customer Portal

Let your customers view and manage their own accounts. Usage, ebilling invoices, move-in, move-out, set up direct debits and make payments are available to your customers.

Accounts Receivable

Invoicing, receipting and adjustments updating customers in real time. No delays.


A range of maintenance function for you to control system set-up and outputs.

Customer Support

Our support team are available via email, online chat and ticketing system. Video tutorials and our extensive knowledge makes Utilmate even easier to use!

Credit and Collections

Automated collection paths, varying for different customer groups and all activities.

Invoices and Statements

Your most important piece of correspondence with your customer. Get your invoice looking the way you want it.  Add your own logo, branding, payment terms and more.


An extensive range of useful and insightful reports produced daily, weekly and monthly.

Seamless Integrations

Utilmate effortlessly integrates with our chosen partners and integrations to help automate your billing and collection processes.