Release 1.1.1
Email Status
Impact: Medium
Up until this point, we have only been able to send emails out of the system without knowing if they got to their destination. Now that we have migrated to the Azure environment, we're excited to report we can now not only record if an email has successfully been delivered, but in most cases if a customer has actually opened it. Below are the status’ and the status flow:
| NEW |
Email waiting to be approved to be sent to the email service.
|
| ERROR |
Utilmate had an error is sending the email to the email service.
|
| DONE/RECEIVE |
Utilmate has sent it to the email service.
|
| PROCESSED |
The email service has received it successfully.
|
| DROPPED |
The email service wasn’t able/ prepared to send the email (Invalid SMTPAPI header, spam etc).
|
| DELIVERED |
The email service has successfully delivered to the receiving email provider.
|
| BOUNCE |
The receiving email provider could not or would not accept the message. Most likely incorrect email address.
|
| DEFERRED |
Receiving server temporarily rejected the message. The email service will try again 5 times.
|
| OPEN |
Recipient has opened the HTML message.
|
| CLICK |
Recipient clicked on a link within the message (not currently used).
|
| UNSUBSCRIBE |
Not used.
|
| SPAMREPORT |
Not used.
|
We will add to this feature in upcoming releases so you can see the full history of events for each email.
The New and Undelivered Email Message screen will show all ERROR, BOUNCED and DROPPED emails.
The Customer Email Messages screen will show the latest status.
Audit History
Impact: Low
Each time a user changes information on a customer or account, this is held within audit logs in the system. We have now added a button to make these audit tables available.
Audit Button on Account tab
Audit Button on Customer tab
Account Audit Report
Transaction Report and Account Price Plan Report
Impact: Low
We received feedback that having these two reports in the reporting drop-down menu wasn’t user friendly. As a result, we moved them to be buttons on the accounts screen. No changes to the actual reports have been made.
Account Audit Report
Timeouts
Impact: Low
We have resolved an issue where timeouts weren’t behaving as we’d expect. Timeout is now set and verified as 60 minutes of no screen clicks (being inactive). It will also always return the user to the login screen.
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