Release 2025.05.2
Direct Debit retry process for dishonours
When a direct debit gets dishonoured there is now an automatic process that retries the dishonoured direct debits after X days. A direct debit will only be attempted X number of times. The customer will be notified of the dishonour each time by email or sms. Both the number of attempts and interval between retries can be configured inline with your business practises.
Once the customer has exceeded the max number of direct debit attempts, the customers direct debt will be cancelled and switched to manual payment method. The customer will be notified via a direct debit cancellation notice of the change.
If you would like Utilmate to configure this for your business, please submit a support ticket.
ABN Verification for Australian Business Customers
ABN Verification has been added to the MyAccount move-in process for Australian businesses. This feature helps confirm that the business has a valid Australian Business Number (ABN) and retrieves the business details - entity name, entity type, and business name. ABN Verification is powered by the official Australian Government ABN Lookup service.
If you would like Utilmate to configure this for your business, please submit a support ticket.
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