Changes to AER National Compliance report

The report has been updated to include additional compliance requirements for Embedded Networks, Hardship and Family Harm references as found in Section 6. Refer to our Knowledge Base AER National Compliance Report for more information.

2025-26 DMO and VDO rates (Australia)

The 2025-26 DMO and VDO rates have been loaded into Utilmate for price comparisons.

Fix for recurring charges

An issue where recurring charges were not generating correctly when transaction generation was run for a single account has now been fixed.

Low balance treatment notices

A fix has been put in place to ensure that $0 reminder notices are not generated and sent to customers who paid on the same day that the notice was generated. (Note: This check was already in place for individual customers, but this is now a global fix).

Bank account and Credit Card details non-editable

The Bank account and Credit Card details have been made non-editable for clients who have integration with 3rd party payment providers. If you need these fields to remain editable, please raise a support ticket.

Payment Plan Types

For our Australian users, to align our terminology with that of the AER, our payments plans types have been renamed as follows:
 
- Payment Plan becomes Standard assistance payment plan
- Payment Plus Plan becomes Tailored assistance payment plan
 
We have also added a Revised tailored assistance payment plan type.  Their intended use remains the same:

• - A standard assistance payment plan assists customers to avoid getting into arrears by offering regular payments based on their affordability
• - A tailored assistance payment plan assists customers who are in arrears to pay for their ongoing energy use and repay their arrears
• - A revised tailored assistance payment plan assists customers who have already broken a payment plan and are still in arrears