Release 2026.01.3

Concessions card response processing (Australia only)

A new Knowledge Base article is now available, providing step-by-step guidance on exporting concession cards for validation and importing the returned response files. The article also includes a link to Centrelink Confirmation eServices to support the setup and use of this process.
https://utilmate.zendesk.com/hc/en-us/articles/49971691900057-Understanding-concession-handling-for-off-market-retailers

Post payment receipts on success only

Instant payments made by customers through MyAccount will now have their transaction receipts updated to Posted once a successful payment confirmation is received from the payment provider.

In most cases, the receipt will be posted at the time of payment. However, if there is a delay (for example, due to internet connectivity issues), the receipt will be marked as posted during the next reconciliation process, provided the payment is successful.

Note: Any receipts awaiting posting will temporarily appear in the Dashboard – Charge, Receipt and Adjustment Approval screen until the reconciliation process runs.

Move out terms and conditions

The MyAccount move-out process now includes an option to display terms and conditions and require customers to confirm they have read and understood them.

Active customer report - phone and state

Phone number and state information has been added to the active customer report.