Release 2026.06.01

Timing profile feature

A new maintenance screen has been added for adding and editing timing profiles. Timing Profiles are applied to price plans for time-of-use meters and are used to define the periods during which different unit pricing rates are charged.

Refer to our Knowledge Base article Timing Profiles - add or edit.

Customer consent evidence collection

Utilmate now supports the collection of consent evidence to help meet regulatory standards for documenting and demonstrating customer consent. Your organisation gets a clear, time-stamped record of what the customer agreed or declined. CRM includes a new consent evidence tab on the customer profile where you can review that history and supporting context in one place—making it straightforward to verify consents without switching tools.

MyAccount move-in now records customer consents for regulatory purposes

When a new customer completes a move-in through MyAccount, the consents they give during the process are now captured and stored as part of their consent history. This includes their acceptance of terms and conditions, pricing information, same-day connection (where offered), and any acknowledgements required for authorised company representatives or concession cards. Each consent is recorded when the move-in is submitted, along with a snapshot of what the customer saw and agreed to—providing your organization with a clear, time-stamped record for compliance and support purposes..

Existing person detection during move-in

When a new customer moves in, and that person already exists in the system, the existing contact record is automatically linked to the new customer account if we have a single match on the contact's email address and a close match on their name.

DMO and VDO price plans added (Australia only)

The latest Default Market Offer (DMO) and Victorian Default Offer (VDO) price plans have now been added to Utilmate. These price plans will automatically be used when calculating Better Offer comparisons for invoices and other customer correspondence, ensuring your messaging reflects the latest regulatory pricing.

The new DMO and VDO price plans are inactive by default. To view them, navigate to the Price Plans maintenance screen and click the Toggle Inactive Price Plans (eye) icon (located next to the Price Plan Actions dropdown menu.