Disconnection threshold and Victoria Better Offer threshold increases (Australia)

Disconnection Threshold
The minimum debt threshold for disconnecting a residential customer due to non-payment will increase from $300 to $1,000, providing greater protection for customers experiencing financial difficulty.

Better Offer Threshold
The estimated annual savings required to trigger a Better Offer message will increase from $22 to $50. The new $50 threshold will also apply when determining whether eligible customers experiencing payment difficulty should be automatically moved to their retailer’s best offer.

Your actions

Below is the list of actions you'll need to complete by 1 October 2026.

Please review and update the minimum amounts configured on your treatments to ensure they align with the new regulatory requirements.
Where applicable, treatment thresholds related to payment reminders, collections, and disconnection processes should be updated to reflect the new minimum disconnection amount for electricity and gas customers. 

Refer to Knowledge Base article Treatments - edit.