Under Default Market Offer (DMO) framework - Queensland, New South Wales, South Australia
From 1 July 2026, new energy retail reforms will strengthen customer protections by expanding Better Offer messaging, limiting price increases on market contracts to once every 12 months, and banning certain fees for vulnerable customers.
Retailers will be required to annually review pricing for customers who have remained on the same electricity plan for four or more years and ensure any payment-related fees or conditional discounts do not exceed reasonable costs, with these protections applying to both new and legacy energy contracts.
New recommendations by the RBA include ending surcharges by October 2026, reducing merchant fees, and improving fee transparency.
Your customers can now add your MyAccount customer portal directly to their phone's home screen, allowing it to function like a native app — with a single tap for instant access.
Stay informed about regulatory changes which is key to maintaining your messaging capabilities.
To help avoid invoices becoming due and reminder notifications being sent over the Christmas break, please don’t forget to set your public holiday dates in advance.
The ACMA or Australian Communications and Media Authority is implementing mandatory National Sender Identification (ID) Register for SMS and MMS communications on 15 December 2025.
Get ready for upcoming changes: the AER is introducing new rules for embedded networks and increasing the disconnection threshold.
Discover how to simplify electricity concessions for your customers with Utilmate.